At Fiona Capture, we want you to be fully satisfied with your purchase. If there is an issue with your order, please review the return and refund guidelines below.
1. Eligibility for Return
You may request a return if:
- The product is damaged, defective, or incorrect.
- The request is made within 1–3 days of receiving the item.
To be eligible, the item must be unused, in its original packaging, and in the same condition as when received.
2. How to Request a Return
To initiate a return, please contact us at [email protected] within 1–3 days of delivery. Include your order details, photos (if applicable), and a description of the issue.
Once your request is reviewed, we will provide instructions on how to proceed.
3. Refunds
Since we only accept Cash on Delivery, refunds will not be processed as monetary returns. Instead, eligible cases will be resolved through product replacement or exchange.
4. Non-Returnable Items
The following cannot be returned:
- Items damaged due to misuse or mishandling.
- Products returned after the 1–3 day window.
- Items not in original condition or packaging.
5. Questions?
If you have any questions about your return, feel free to reach us at [email protected]. We’re here to help.